Terms and conditions

PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY BEFORE USING THIS WEBSITE

 

1. WHO WE ARE AND HOW TO CONTACT US

Gather-students.com is a site operated by Amazing Solutions Group Limited (We) for our group companies. The full list of companies to which these terms and conditions apply can be found at the end of this page.

We are registered in the BVI under company number 1991441 and have our registered office at OMC Chambers, Wickhams Cay 1, Road Town, Tortola, British Virgin Islands.

All payments going through the website will be paid into an account of Canopy Property Management Limited (“Canopy Property”). Canopy Property is registered in the UK under company number 10424012 and have its registered office at 3rd Floor, 1 Ashley Road, Altrincham, Cheshire, United Kingdom, WA14 2DT.

We operate gather-students.com (the Website) to help you search, find and book student accommodation in the United Kingdom. The Website is provided for your personal use only.

 

2. TERMS OF THE WEBSITE

Your use of the Website is covered by:

• these terms;
• any booking form which you submit;
• our Privacy Policy, which says how we will use your personal data; and
• our Equality and Diversity Policy; and

by using, browsing, accessing or booking accommodation on the Website, you agree to comply with the items above.

If you do not agree to the items listed above, you must not use the Website.

If you have any questions about any of the items listed above, please contact us using the details found at the “How can I contact Amazing Solutions Group?” section below.

 

3. TERMS FOR RENTING OR VIEWING ACCOMMODATION

3.1 Please note that you cannot book or view accommodation in our Hull and Lincoln properties through the Website. Our Hull and Lincoln properties are shown for illustrative purposes only.

If you would like to book or view accommodation at our Hull property, please visit accommodationwarehouse.com.

If you would like to book or view accommodation at our Lincoln property, please apply directly to the Bishop Grosseteste University. You will only be able to book accommodation if you are a current or future student of the Bishop Grosseteste University.

3.2 If you book an appointment to view any student accommodation, this will be covered by the details set out in the online booking process. You can cancel your viewing appointment by notifying the relevant property management office, using the details on the Website.

3.3 If you book any accommodation directly through the Website, your stay in that accommodation (including any issues during your stay) will be covered by the tenancy agreement with the particular landlord. During the booking process, you will be provided with a copy of a draft tenancy agreement which is very similar to the one which you will enter into with the landlord. We recommend that you read the tenancy agreement terms carefully and that you take all reasonable steps to ensure that the property you choose to rent is suitable for your needs. Renting a property is a major financial commitment so please make sure you understand your obligations and risks.

3.4 If you are happy with the terms of the draft tenancy agreement and wish to proceed, you will be asked to pay a deposit, before the booking is confirmed. If you enter into the tenancy agreement, this deposit will be put towards the security deposit under your tenancy agreement.

3.5 After you complete the booking process and pay the deposit, we will send you an email with a link to our online student portal and login details. You will be able to view and enter into the tenancy agreement using the online student portal. You have 3 days from when you paid the deposit to enter into the tenancy agreement on our portal. If you fail to enter into the tenancy agreement at the end of this period, we may cancel your booking and release the room.

3.6 If your chosen accommodation is fully booked, you can apply to join the waiting list. Simply follow the steps provided to join the waiting list.

3.7 The rent for your accommodation will be set out in your tenancy agreement and you can choose to pay your rent in regular instalments or in full as a one off payment. Please make sure that you are happy with the amount of rent which you will need to pay.

3.8 If you make a booking for any accommodation or to view any accommodation, we are not a party to such booking and that booking is between you and the particular landlord. Our role is as the online platform provider only, helping you to find and book accommodation directly with the landlords.

3.9 Please note that you do not have the right to cancel your tenancy once you have signed the tenancy agreement and so if you choose not to take it up, you will lose your deposit and any rent paid and will still be bound by the obligations of your tenancy agreement. Your landlord may be able to consider a cancellation request on a discrete basis, however it is by no means guaranteed that you will be able to cancel your tenancy and your landlord is not obliged to agree to do so. You can contact your property manager directly (by phone, email or in person) to discuss any cancellation request. You will find contact details for your property manager in your confirmation email and tenancy agreement.

3.10 You do not have the right to change you rental booking, after you have made it, however the landlord may be able to consider any request for a change on a discrete basis. It is by no means guaranteed that you will be able to amend your booking and the landlord is not obliged to accept your change request. You can contact your property manager directly (by phone, email or in person) to discuss any changes. You will find contact details for your property manager in your confirmation email and tenancy agreement.

3.11 Your landlord may make non-material changes to your booking, for example to provide you with a different room with the same features and amenities as the room which you originally booked, after you have made your rental booking but before you take up your tenancy.

 

4. DEPOSITS AND GUARANTEES

Please note that this section 4 does not apply to the Hull, Lincoln or Liverpool properties

4.1 Depending on how you choose to pay your rent, you will need to pay a security deposit to secure your tenancy and this deposit amount will be set out during the booking process and confirmed within your tenancy agreement. You will be asked to pay your security deposit when you come to enter into the tenancy agreement, on our student portal, and the deposit will be used as security for the performance of your obligations in the tenancy agreement. If you breach any of your tenancy agreement obligations, you may not get back all or some of your deposit.

4.2 Once you agree to the tenancy agreement, one of our group companies will take payment of your deposit. Your deposit will be held by the Deposit Protection Service, which is an approved independent tenancy deposit scheme provider.

4.3 The Website contains a link to Housing Hand, who may be able to provide you with a rent guarantee in certain circumstances. If you choose to participate in the Housing Hand scheme, you will be responsible for paying Housing Hand’s fees directly. Please refer to the Housing Hand website for further details.

4.4 If you are not eligible for, or do not wish to use, the Housing Hand guarantor scheme, you may need to provide a guarantor for your tenancy agreement. One of our group companies will contact you to confirm this, to collect some necessary information about your guarantor and to arrange for your guarantor to sign the guarantee agreement.

4.5 If your guarantor fails to sign the guarantee agreement within the required timeframe, we will contact you to request that you pay your rent in full as a one off payment. If you are unable to pay the rent in full or provide another guarantor, we will cancel your booking and release the room.

 

5. INSURANCE

Please note that this section 5 applies to our Agnes Jones House and Bedford Street South properties only

5.1 For our Agnes Jones House and Bedford Street South properties, one of our group companies, Gather Students Ltd, will also arrange contents insurance for you (to cover your personal possessions) with Endsleigh Insurance Services Limited, when you rent accommodation through the Website. Our group companies will pay the cost of this insurance and so this insurance will be provided to you free of charge.

 

6. IMPORTANT TERMS THAT YOU SHOULD BE AWARE OF

6.1 If you are unsure about these Website terms or the tenancy agreement with a particular landlord, we recommend that you take professional advice before taking any further action.

6.2 We provide the information on the Website, e.g. the rent and available dates for the accommodation, for general information only. The Website does not constitute an offer to enter into any form of negotiation or agreement for a particular property.

6.3 The rent on the Website is shown in GBP (Pounds Sterling). If you pay the rent using other currency, the amount charged to you may differ from the rent amount on the Website, due to fluctuations in currency prices, exchange rates and any applicable commission charged by your payment provider.

6.4 The amount of rent and deposit which the landlords should receive is the amount indicated in the tenancy agreement in GBP (Pounds Sterling), after all transaction and bank fees have been deducted.

6.5 Photographs of rooms in a particular accommodation are typical of that property and your actual rooms and facilities may vary in layout and content. Also, the furnishings, fixtures and fittings shown in photographs of particular rooms may not always represent what is included in the rooms. These photographs are illustrative only. For further information about what you will get in each room, please refer to your tenancy agreement and any inventory schedule provided alongside your tenancy agreement.

6.6 You should conduct your own enquiries about any property you want to rent and verify the accuracy of any information provided on the Website in relation to such property (including any visits to the property and obtaining independent legal and financial advice).

6.7 If rent or photographs for a particular property are incorrect, we have the right to correct any errors or omissions (including for advertised rent amounts). We also have the right to change or update information by providing you with prior reasonable notice provided that the correction does not materially affect your booking. Please note: changes and errors sometimes occur. You must check the rent and deposit amount for your chosen accommodation at the time of booking.

6.8 Although we try our best to update the information on the Website, we cannot guarantee (and make no representations) that the information is accurate, complete or up to date. This may mean, for example, that an accommodation may be shown as available for particular dates when actually there is no availability left because of the slight delay in updating the information after a booking has been made. All accommodation details are subject to confirmation during the booking process.

6.9 The Website is not targeted towards or intended for use by anyone under the age of 18. If you are not at least 18 years of age‚ you will need your parent or guardian to book accommodation and viewings for you through the Website. Please note: to enter into any of our tenancy agreements and rent accommodation, you have to be at least 18 years old.

6.10 The Website is directed at people residing in the United Kingdom. We do not represent that content available on or through the Website is appropriate for use or available in other locations.

 

7. YOUR PERSONAL DATA

7.1 Our use of your personal data is described in our Privacy Policy.

7.2 In our booking form, we may request certain types of “special category data” which is certain information about you that requires additional consideration. This type of “special category data” includes information about your religious beliefs, your medical information, ethnicity and sexual orientation.

7.3 Providing us with the information is optional but, if you do provide it to us, you agree that we will rely on your consent to use it. We will use this information to see if we have suitable accommodation for you and to allocate the most appropriate accommodation to you, depending on your specific needs. You also agree that we will store this information about you.

7.4 We may also use your special category data anonymously for statistical analysis and equal opportunities monitoring purposes.

7.5 If you have any questions about this, please contact us using the details at the “How can I contact Amazing Solutions Group?” section (15)

 

8. CHANGES TO THESE TERMS AND THE WEBSITE

8.1 We may change these terms from time to time. Please check this page every time you use the Website to ensure you understand the terms that apply at that time.

8.2 We may update and change the Website (or any content on the Website, including rent amounts) from time to time. We will try to give you reasonable notice of any major changes.

8.3 We do not guarantee that the Website, or any content on it, will always be available or be uninterrupted. We may suspend or withdraw or restrict the availability of all or any part of the Website for business and operational reasons. We will try to give you reasonable notice of any suspension or withdrawal.

 

9. YOUR RESPONSIBILITIES

9.1 You are responsible for obtaining and keeping safe any necessary University and immigration documents which you may need to take up your accommodation.

9.2 You confirm that all information and details you provide to us and the landlords are true, accurate and up to date in all respects and at all times.

9.3 As part of booking your accommodation, you may have access to a student portal which is restricted unless you have registered with the student portal. The student portal is provided by one of our third party suppliers. We recommend that you look after, and keep confidential, any username, password or any other security information, and that you do not disclose this information to any third party.

9.4 You are responsible for configuring your device to access the Website. We also recommend that you have up to date virus protection software, when using the Website.

9.5 You must not misuse the Website or knowingly introducing viruses, trojans, worms, logic bombs or other material that is malicious or harmful. You must not attempt to gain unauthorised access to the Website, the server on which the Website is stored or any server, computer or database connected to the Website. You must not attack our site via a denial-of-service attack or a distributed denial-of service attack or otherwise direct disproportionately large amounts of traffic to the Website. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your permission to use the Website will cease immediately.

9.6 You also agree that you are not allowed to do (or help anyone to do) any of the following:

9.6.1 remove any copyright‚ trademark or other intellectual property rights notice contained in or on the Website;

9.6.2 collect any information about other users, send spam communications to other users or interfere with other users’ enjoyment of the Website;

9.6.3 reformat, frame or change any part of the Website;

9.6.4 make bookings or viewings by automated means or under false or fraudulent pretences; and/or

9.6.5 use the Website to harass, embarrass, bully, stalk, defame, injure, offend or cause distress to any person,

and your permission to use the Website will immediately stop if you do not comply with these responsibilities.

9.7 You are also responsible for ensuring that anyone who accesses the Website on your device is aware of these terms and other applicable terms and conditions, and that they comply with them.

 

10. OUR RESPONSIBILITIES TO YOU

10.1 Nothing in these terms excludes or limits our liability to you for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation or any other liability that cannot be excluded or limited by English law.

10.2 We exclude all (express and implied) conditions, warranties, representations or other terms that may apply to the Website or any content on it to the maximum extent permitted by law.

10.3 We are not responsible to you or any other person for the following types of loss or damage which may arise from your use of or inability to use the Website:

10.3.1 damage to your device or loss of data (whether due to a virus or other malicious software or not), except where this is caused by us not using reasonable care and skill;

10.3.2 any loss or damage which is indirect or a side effect of the main loss or damage and which we and you could not anticipate nor expect to happen when you started                  using the Website, for instance if you lose salary or any opportunity;

10.3.3 any loss or damage if the Website is not provided to you or is interrupted or suspended or if we do not comply with the Terms because of events beyond our control;              and/or

10.3.4 any loss or damage which you suffer by relying on any content displayed on the Website.

10.4 If we are found liable to you in a particular circumstance, our maximum liability to you is limited to the holding deposit paid by you to book the accommodation which is the specific subject of your claim.

10.5 The Website is only provided for personal and private use. You are not allowed to use the Website for any commercial or business purposes, and we will not be liable to you in any way for any loss of profit, loss of business, business interruption, or loss of business opportunity where you use the Website for a commercial or business purpose.

10.6 We do not guarantee that the Website will be secure or free from bugs or viruses. We are not responsible for any bugs or viruses on the Website.

 

11. INTELLECTUAL PROPERTY RIGHTS

11.1 We own, or have the right to use, all of the intellectual property rights in the Website and in the material published on it. By “intellectual property rights”, we mean things such as the photographs, text and logos on the Website. These intellectual property rights are protected by copyright and other laws around the world.

11.2 You may print off one copy, and may download extracts, of any page(s) from the Website for your personal use provided:

          11.2.1 you do not use any illustrations, photographs, video, text or graphics on the Website in any other way;

          11.2.2 you do not modify any of the materials you have printed off or downloaded in any way; and

          11.2.3 our status (and that of any identified contributors) as the authors of content on the Website must always be acknowledged.

11.3 Any use of the Website (or extracts from the Website) other than as described above is prohibited. If you print off, copy or download any part of the Website in breach of these terms, your permission to use the Website will automatically stop and you must immediately destroy any copies of the materials you have made.

 

12. THIRD PARTY WEBSITES

Where the Website contains links to other sites and resources provided by third parties, these links are provided for your information only. We do not approve these sites or resources and are not responsible for anything that happens to you once you leave this Website.

 

13. COMPLAINTS

13.1 If you are unhappy with any booking made through the Website, please contact the relevant landlord with whom you made your booking. As mentioned earlier in these terms, we are not responsible for providing you with the accommodation and viewings and the landlord remains responsible to you at all times for these items.

13.2 If you have any other question or complaint regarding the Website, please contact us using the details at the “How can I contact Amazing Solutions Group?” section below. We try to deal with all questions or complaints as quickly and informally as possible.

Please note that 13.3 to 13.8 apply to properties accredited under the National Code.

13.3 If you wish to make a complaint, please use our contact form or email us at [email protected]. Your complaint will be forwarded to the corresponding property manager or landlord. We aim at responding in 20 working days.

13.4 If you believe a dispute has not been resolved after a reasonable time, you may want to get further details from the complaints procedure of the National Code. (https://www.nationalcode.org/forms/making-a-complaint)

13.5 Within four weeks of receiving a written complaint from an occupant (or their representative), we will 1) rectify any breach of the Code of Standards under the National Code; or 2) where any allegations are contested, enter into correspondence with the occupants or their representative.

13.6 Where a complaint cannot be resolved by ourselves, or the Complaints Investigator needs to contact us, we will give the Investigator a named contact for communication purposes in connection with the investigation of the complaint. We will supply a named contact within 48 hours of receiving the request.

13.7 Where a formal complaint cannot be resolved, the Complaints Investigator can refer the matter to the Tribunal. We will recognise the Tribunal’s authority to determine whether or not a breach of the Code has occurred and to make recommendations accordingly. If we do not follow all such recommendations, the Tribunal will deem us to be in breach of the Code. This breach will be made public and therefore available to prospective occupants. The Tribunal will have the authority to exclude us from the Code.

13.8 We will accept and, within set timescales, comply with any directives given to us by the National Codes Audit Panel, which oversees the operation of the Code’s assessment and verification system.

 

14. ADDITIONAL TERMS

14.1 These terms of use, their formation and your use of the Website are governed by English law. You and we both agree that the courts of England and Wales will have exclusive jurisdiction except that if you are a resident of Northern Ireland you may also bring proceedings in Northern Ireland, and if you are resident of Scotland, you may also bring proceedings in Scotland.

14.2 Please note the following additional legal terms of which you should be aware:

14.2.1 your rights or obligations under these terms are personal to you and you cannot transfer them to any other person.

14.2.2 if any part of these terms is or becomes invalid, illegal or unenforceable, it shall be amended to the minimum extent necessary to make it valid, legal and enforceable. If that part cannot be amended, it will be deleted.

14.2.3 the amendment or deletion of any part of these terms will not affect the validity and enforceability of the rest of the terms.

14.2.4 if we do not enforce any right we have against you, this does not prevent us from enforcing this right at a later date.

14.2.5 a person who is not a party to these terms does not have any rights under them.

 

15. HOW CAN I CONTACT AMAZING SOLUTIONS GROUP?

Please contact us: [email protected]

 

16. AMAZING SOLUTIONS GROUP COMPANIES

The companies that We provide the Website for are:

Bravo Standard Enterprises Ltd

Canopy Property Management Ltd

Gather Students Ltd

Master Venture Enterprises Ltd

Max Nova Investments Ltd

Multipoint Holdings Ltd

Pure Elite Group Ltd